Facebook Messages (MANAGED FROM 3CX)

That feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication.

Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat.

  • Add a new support channel. Give clients the confidence to get in touch.
  • Transfer Facebook messages to qualified team members.
  • Respond to new Facebook leads as they come in via 3CX.
  • Resolve issues faster by collaborating with your team.
Learn More
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Keep your team connected and productive even when WFH! 3CX is built for mobility with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly.

Ensure your customers are never left hanging. Respond to their calls, Facebook, SMS or live chat messages from anywhere, from the web client or your smartphone.

  • Easily transfer calls, chat with colleagues or video call.
  • Call hands-free with Siri and Bluetooth integration.
  • Adapt your status when off-work and see your team’s availability.
  • Reconnection for seamless switching between networks.
Learn More
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Frequently Asked Questions

3CX StartUP Getting Started Guide

This admin manual is for companies that have a dedicated 3CX instance – hosted or self managed. If you opted for Startup (Free or PRO) in a cloud instance, we have created a special Getting started guide for you. This manual will guide you through creating users, configuring apps, IP Phones and SIP trunks, as well as building your own professional contact center.

Hosted / Cloud

> We’ll manage your phone system for you. As a cloud or a dedicated instance:
> Less than 20 users – Startup (Cloud instance).
> More than 20 users – Dedicated instance.
> Sign up here or deploy from Customer Portal account.

3CX Startup (Cloud) users – see our “Getting Started” guide! The help guides below are for 3CX Dedicated / Self-Managed.


Private Cloud:

> Prepare for deployment on Google Cloud, Azure, Amazon or Digital Ocean
> Run the deployment wizard from the Customer Portal or sign up


> Install on Linux or Windows and run the Configuration Wizard
> Configure your Firewall & Router!